Privacy Policy
Global Strawberry is a registered business name of 1001104506 Ontario Ltd., Toronto, Canada (“we”). This policy explains what we collect and how we use it, in accordance with Canada’s PIPEDA, the UK/EU GDPR for clients in the UK and EEA, and other applicable privacy laws where our clients are located.
What we collect
- Contact details you give us: name, email, WhatsApp/Telegram handle.
- Project information: your order details, files you send us, and correspondence.
- Website forms: order, contact and complaint forms are sent through Formspree, which stores the submission and forwards it to us.
- Live chat: messages you send through the Help button (Crisp), any name or email you give there, and — when you tap “Talk to a person” — the topic you chose, the page you were on, the service it shows and your latest order number, so our team knows what you are asking about.
- Referral program: name and email of participants, and a mailing address only if a bracelet reward is chosen.
- Payment records: handled by our payment processors (Stripe, Interac e-Transfer through our bank, and Payoneer or PayPal for referral payouts); we never see or store your card numbers.
- Technical logs: our hosting provider (Cloudflare) keeps basic technical logs, such as IP addresses, for security. We do not use advertising or analytics trackers.
How we use it
- To quote, deliver and support your order; to send order confirmations and invoices; to run the referral program.
- We do not sell personal information and do not send marketing without consent.
- Client information is used only for order delivery and is handled by team members bound by confidentiality agreements.
Service providers and transfers outside Canada
We use the providers named above (Formspree, Crisp, Stripe, Cloudflare, WhatsApp, Payoneer, PayPal) to run this website and our services. Some of these providers store data outside Canada, including in the US and EU, where it may be subject to local laws and accessible to authorities there.
Cookies
The live chat (Crisp) sets cookies in your browser so your conversation stays open between pages. The rest of the site does not use cookies for tracking or advertising. You can block or delete cookies in your browser settings; the chat may not work without them.
Retention and rights
- Order records are kept for 7 years for Canadian tax purposes; project files for 12 months after delivery unless you ask us to delete them sooner.
- You may request access to, correction of, or deletion of your personal information by email. UK/EEA clients also have the rights set out in the GDPR, including complaint to a supervisory authority. Canadian clients may also complain to the Office of the Privacy Commissioner of Canada.
- We respond to requests within 30 days.
Contact
Privacy Officer: [email protected]
Global Strawberry